Booking Autopilot PTY LTD
Your personal data includes information such as:
Date of birth
Your child name, gender, date of birth
Other data collected that could directly or indirectly identify you.
This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.
II. What information we collect
1. Information you give us
1.1 Information that is necessary for the use of BA services.We ask for and collect the following personal information about you when you use BA services. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.
Account Information. When you, the customer, registers on our website, we require certain information such as:
Title: To give the customer opportunity to choose how he/she wishes us to address him/her
Name and Surname: To be able identify each customer as an individual and unique one and to prevent misuse and false registrations
Email:The email address allows the customer to enter the user portal and change his/her data as well as monitor his/her payments, class attendance and access additional services such as weekly handouts, neurological information etc. The email address also enables us and our representatives to inform the customer about upcoming events related to the BA learning process, new term themes, class cancellations or changes, teacher illness, quarantine due to illness and other force majeure circumstances. The email address allows customers to be informed about upcoming early enrolment and discounting opportunities and anything they may need as information about the BA Learning Process as well as informing them about upcoming events and seminars we organise.
All these email messages directly related to the provision of our service can also be sent via Facebook
Relationship with the child:to know whether the parent, career or other relative of the child is the registered customer
Town: to recommend a BA centre near by in case of physical center lesson Address: for postal correspondence including posting a certificate of completed class level.
Telephone: to inform the customer when there is unplanned change or cancellation of class times or days, any urgent messages related to the BA learning process; to inform them about new term registration and respectively for them to know on time if there are any promotions they can benefit from.
Where did you hear about BA? –this information is needed to measure the effectiveness of our communication and to enable us improve our services.
Child’s name: to be able to assign the child to age specific class, especially if the parent enrols more than one child. Address the child by name in class, helps them recognise their names from a young age.
Child’s gender: to plan the learning process and define the colour of the branded materials (including Welcome kits), that are different for boys and girls.
Child’s birth date: to enable customer to choose the appropriate BA class. Since classes are formed by age principle without inputting date of birth of the child, the customer cannot choose appropriate class or any class for that matter.
1.2 Information you choose to give us
You may choose to provide us with additional personal information in order to obtain a better user experience when using BA services. This additional information will be processed based on your consent.
Marketing consent to receive information by email, Push notifications, Facebook and/or SMS
Consent for photos –you may give us consent to take pictures and videos of you and your child to be used for marketing, advertising and training purposesOther Information. You may otherwise choose to provide us information when you fill in a form, conduct a search, update or add information to your BA parent portal, respond to surveys, participate in promotions, or use other features of the BA services.
1.3 Information that is necessary for the use of the Payment Services The Payments Data Controller needs to collect the following information, as it is necessary for the adequate performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use Payment Services:
Payment Information. To use certain features of BA services (such as booking or purchasing), we may require you to provide certain financial information (like your bank account or credit card information) in order to facilitate the processing of payments (via external Payments provider).
2. Information We Automatically Collect from Your Use of BA services and Payment Services.When you use BA services and the Payment Services, we automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the BA Services and Payment Services.
Usage Information. We collect information about your interactions with the BA Services such as the pages or content you view.
Log Data. We automatically collect log data and device information when you access and use BA Services. That information includes, among other things: details about how you’ve used BA Services, IP address, access dates and times, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using BA Services.
Payment Transaction Information. BA Services collects information related to your payment transactions through BA Services, including the payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address and other related transaction details. This information is necessary for the adequate performance of the contract between you and BA to allow the provision of the Payment Services.
3. Information We Collect from Third Parties
Booking Autopilot Pty Ltd. may collect information, including personal information, which others provide about you when they use the BA Services and the Payment Services, or obtain information from other sources and combine that with information we collect through the BA Services and the Payment Services. We do not control, supervise or respond for how the third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
Third Party Services. If you link, connect, or login to our Mobile Apps with a third party service (e.g. Google or Facebook), the third party service may send us information such as your registration and profile information from that service. This information varies and is controlled by that service or as authorised by you via your privacy settings at that service.
Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third party service providers and/or partners, and combine it with information we have about you.
III. How we utilise information We strongly believe in both minimising the data we collect and limiting its use and purpose to only that
(1) for which we have been given permission,
(2) as necessary to deliver the Services we are obliged to provide, or
(3) as we might be required or permitted for legal compliance or other lawful purposes.
These uses include:
Delivering, improving, updating and enhancing BA Services we provide to you. We collect various information relating to your use and/or interactions with BA Services. We utilise this information to:
Improve and optimise the operation and performance of our Services
Diagnose problems with and identify any security risks, errors, or needed enhancements to BA Services
Collecting aggregate statistics about use of the BA Services
Understand and analyse how you use BA Services and what products and services are most relevant to you.
Often, much of the data collected is aggregated or statistical data about how individuals use BA Services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.Sharing with trusted third parties. We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our BA Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:
Processing credit card payments
Conducting contests or surveys
Performing analysis of our Services and customers demographics
Communicating with you, such as by way of email or survey delivery
We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any other purpose than as they have been specifically contracted for (or without your consent).BA organisations that will deliver the services to you: Booking Autopilot Pty Ltd., its partners, teachers and/or its sub-contractors for the chosen by you centre or online program have access to the provided personal data.Data access is also available to the company that supports BA’s technology.Communicating with you. We may contact you directly or through a third party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to use our services.
These contacts may include:
Text (SMS) messages
IV. How you can access, update or delete your data
To easily access, view, update or delete your personal data (where available), or to update your subscription preferences, please log onto y our portal and change the data you want to be changed. If you are unable for any reason to access your portal, you may also contact us by one of the methods described in the “Contact Us” section below and if you request us to do so, we will remove your personal data from our servers maximum within 30 (thirty) days.
V. How we secure, store and retain your data
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate. We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. If you have any questions about the security or retention of your personal data, you can contact us at email@example.com
VI. Transfer in the Event of Sale or Change in Control.We may transfer information, including your personal information, in connection with a merger, sale, reorganization, acquisition or other change of ownership or control by or of Booking Autopilot Pty Ltd. or any affiliated company (in each case, whether in whole or in part). When one of these events occurs, we will use reasonable efforts to notify users before their information becomes subject to different privacy and security policies and practices.