by Corina Vucic, Chief Executive Officer

GymbaROO is a program aimed at enhancing early childhood development through movement, music, and interactive play. Our programs are designed to support babies and toddlers’ physical, emotional, and social growth, providing a nurturing environment for children to explore and thrive.

We chose Booking Autopilot for its user-friendly interface and robust features that streamline our booking processes. The ability to automate bookings and manage customer relationships effectively was a game-changer for us, enabling us to focus more on what we love- supporting families.

The initial setup of Booking Autopilot was seamless considering our staff don’t necessarily come from technical backgrounds. The onboarding process was well-structured, and the support team was incredibly helpful, guiding us through every step and ensuring we were comfortable with the platform before going live. As we moved from an older platform we were able to migrate all centres without negatively affecting our parents with a hybrid rollout process.

Working with the Booking Autopilot team has been a fantastic experience. Their dedication to customer support and their willingness to listen and adapt based on our feedback has made all the difference in our partnership. Our business structure is quite unique and the system’s flexibility enabled us to work through different scenarios such as term differences and specific use cases without our business structure.

Our customers have had a positive experience using Booking Autopilot. They appreciate the ease of booking their sessions online, managing their appointments, and receiving reminders, which has made their interactions with GymbaROO more convenient and enjoyable. This has also opened up the option of not having to contact centres directly for things like make-ups and cancellations as it can all be done through the system.

We leverage the data within Booking Autopilot to identify trends in customer bookings and preferences. This insight allows us to make informed decisions about class scheduling, marketing strategies, and program offerings, ensuring we meet the needs of our community effectively. We also look at retention rates from term to term to builder a better customer experience for parents.

The customer management tools are the most valuable aspects of Booking Autopilot. They save us time and effort, allowing us to concentrate on delivering high-quality services while maintaining strong relationships with our clients. Features like our timetables and royalty reports gives a strong sense of source of truth where previously data was hard to consolidate.

Absolutely, since onboarding, Booking Autopilot has exceeded our expectations. The platform has streamlined our operations, and the continuous improvements keep enhancing our overall experience.

In the future, we plan to utilise more of Booking Autopilot’s reporting features for targeted marketing campaigns and analytics, helping us attract more families to our programs and expand our reach within the community.

If you’re considering switching to Booking Autopilot, we highly recommend taking the leap. The support you’ll receive and the efficiency the platform offers will transform your operations and enhance your customer experience.

Our experience with Booking Autopilot has been outstanding, providing us with the tools and support needed to grow and enhance our services at GymbaROO.